Accessible Ticket Policy
All patrons must have a ticket for entry into all Spartan athletic events. Children under the age of 24 months do not need a ticket for admission with the understanding they will be held throughout the entire event. Children 24 months or older are required to have a ticket to enter.
Event Security/Prohibited Items
For the safety and security of all patrons at each of our facilities, certain items are prohibited, including, but not limited to: any food or beverage items, cans, bottles, coolers, thermoses, backpacks and bags (limited to 14" x 14" x 6"), luggage, strollers, laser pointers, banners, flags, signs, noisemakers, weapons, umbrellas, balloons and beach balls. All recording devices, both audio and video are prohibited. Film or digital cameras with lenses measureing less than six inches will be permitted.
All patrons entering any of San Jose State athletic facilities are subject to search. Storage facilities are not available for checking prohibited items.
Tickets are available for pick up at the SJSU Athletics Ticket Office 9am-4pm, Monday-Friday. You can pick up tickets that you have ordered over the phone as early as the next business day afternoon following the date of purchase. Tickets ordered after 12:00 pm, Friday, 8 days or more in advance of an event are mailed, unless will call is selected by the ticket holder.
Tickets ordered ten (10) day or less prior to an event are placed at Will Call. Tickets may be picked up at the SJSU Athletics Ticket Office on or before game day. Please allow one business for processing. A photo ID is required to pick up tickets at Will Call. Only the ticket holder may pick up tickets, unless arrangements are made through the Athletics Ticket Office in advance
Gameday Will Call
Football - Will Call tickets are moved to the Spartan Stadium East Box Office three (3) hours prior to kick-off and closes at halftime.
Basketball - The General Will Call window is located in the Event Center Box Office of the Event Center for men's and women's basketball home games and will open 1 hour prior to the start of home games.
All olympic sport General Will Call will be at the venue in which each sport competes and will open 1 hour prior to the start of the event, with the exception of baseball which will be ninety minutes prior to first pitch.
Mailing of Tickets
Season tickets will be mailed approximately 2 to 3 weeks prior to the start of each sport's season. Single-game tickets will be mailed no later than 6 days prior to the game.
It is your responsibility to inform the Spartan Athletic Office of any address changes. In order to change your address, the Spartan Ticket Office will need a signed letter stating the change of address. You may fax, mail, e-mail or drop off a copy of the letter to the Spartan Ticket Office. Please be aware that address changes will affect the mailing of tickets and renewal forms, so please check each sport's mailing dates for details.
Spartan Ticket Office
1393 S. 7th St., San Jose, CA 95112
Phone: (408) 924-SJTX (7589)
Fax: (408) 924-1775
Refunds or Exchanges
Refunds or exchanges will not be made unless an order is not filled. Refunds or exchanges will not be made due to a game time or date change. All sales are final.