Why is there a renewal deadline?
The renewal deadline allows us to provide a timeline for existing season ticket holders to renew their previous season locations. The deadline also enables the Ticket Office to review seats available for reallocations to existing season ticket holders requesting changes and determine what seats can be sold to new season ticket holders.
How do I keep the seats I had last season?
Payment for tickets (and donations for donor seating areas) must be received by the renewal deadlines in order to be eligible for the same seating location
How do I request additional season tickets?
Note the total number of tickets you would like to order in the quantity column on the renewal form. Indicate seating preference for the additional seat(s) and /or your preference to move last year’s seats so you all your seats can be located together, if necessary based on availability. Please be advised that this is only a request. Requests will be filled based on the priority points system and based on seating availability.
How do I request a seating change?
You may write any request on the actual ticket application or you may submit a separate written request to the Athletics Ticket Office via e-mail, fax, or mail. Be sure to describe, in as much detail as possible, exactly what you are requesting. Feel free to include sections, rows and seat numbers if applicable. Listing first, second and third choices will help in assessing the best seating available for your preferences (i.e., which is more important, yardage or height of row, etc.) Customers who renew seats online can make their request on their online ticket renewal in the special comments box. Requests will be filled based on the priority points system and based on seating availability.
How can I request to sit with my friends?
Indicate the names and account numbers of the individuals you would like to be seated with when completing an order form or request forms. All parties must indicated their desire to be seated together and make the same request on their respective order forms. You may also fax or e-mail your group seating request by the renewal or order deadline. Each party must make this request!
NOTE: When allocating seats for parties wishing to sit together, the location will be based on the party with the lowest priority point total.
Why should I renew online?
- Online renewal is available 24/7. No need to worry about calling or finding a stamp.
- It's convenient, easy, secure, and worry free.
- You receive immediate confirmation that your order has processed.
If you have never established your season ticket account online then your Customer # (Acct. #) and your PIN were sent to you in an email from the Athletics Ticket Office. You will need both of these to sign in the first time you create your online account. Your PIN will only be needed the first time you log in. Once you sign in you will pick your password which will be used, along with your Customer #, for all future visits to your account. If you cannot locate this email, please call the Athletics Ticket Office at (408) 924-SJTX (7589) for assistance.
I've logged in online before, but I forgot my Password, how do I get it?
You should have received an email from the Athletics Ticket Office notifying you that your renewal was available online. The address at which the email was received is the address you used when you established your season ticket account online. You should have a password that was entered when you created your account. If you have forgotten your password, you may click the "Forgot Password?" link; enter your email and your password will be emailed to you.
What is the benefit of purchasing a season ticket?
There are many benefits of purchasing Spartan football season tickets including:
- Savings off the regular single game ticket price.
- The same great seat for every home game.
- The ability to renew the same location from last year and have a chance to upgrade that location before new season tickets are sold.
- Priority to purchase before the general public for away games, conference championships, bowl games, and additional tickets to home games.
- Special offers, when available, like the 2010 NCAA Regional offer.
If you would like to upgrade your seat location, you must submit a request with your renewal. Please make the request as specific as possible. All upgrades are processed after the renewal deadline. Seat upgrades will be based on availability. If you are looking to move with other customers, each person must submit an upgrade request.
Why didn't I receive a renewal application in the mail?
Notification of online renewals being available will be sent out via email in February. This cuts down on time and costs of mailing out paper applications. Near the end of April, paper applications will be mailed out to those season ticket holders who have not renewed.
How can I purchase Donor Seats/Spartan Foundation seats?
Spartan Foundation seating requires a minimum ($75-$500) per year donation depending on your section. For each donation, you may purchase a seat in the Spartan Foundation area.
Spartan Foundation is an organization of alumni, fans, former student-athletes, coaches, and friends joining together to provide current student-athletes with a first class education and a chance to excel in the classroom and on the playing field.
I'm interested in a suite. How do I go about purchasing one?
Suites are sold for the entire season. If you are interested in checking on the price and availability of a suite for the upcoming season, please contact John Poch in the Spartan Foundation office at 408-924-1739 or john.poch@sjsu.edu.
How can I purchase parking passes?
Season parking is a benefit of Spartan Foundation membership. Each account receives one permit in the appropriate lot based on the donation level for the current year. Additional parking passes may be purchased by Spartan Foundation members if they meet the donation requirements. All single game parking is sold the day of the game upon entrance, and is based on availability. Please refer to the Spartan Foundation section of our website for additional information.
I see I can buy tickets to donate to the Junior Spartans program. What is the Junior Spartans?
Junior Spartans is a SJSU community outreach program. The program's purpose it to expose at-risk and underprivileged youths from San Jose and the surrounding areas to a college atmosphere. One of the ways this is done is through attending sporting events on campus. Your donated tickets are distributed to these groups who otherwise would not have the opportunity to attend. You will receive a tax donation form from SJSU Athletics for any donations made to the Junior Spartans. For more information on the program, call Dan Hackett at 408-924-1596.
I'm buying season tickets for the first time, where will my seats be located?
If you are purchasing new season tickets your seats will be allocated after the renewal process and they will be placed in the best available location or as close to your request as possible.
